Refund policy

Refund Policy

Last updated: October 27, 2026

This Refund Policy explains the conditions that apply to purchases made through Flavorbookss. Our products are digital and are delivered electronically.

1. Merchant identification

Company name: TORMEPIA MARKETING LTD
Trading name: Flavorbookss
Company number: 17540267
Registered address: Office 2155, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email: contact@flavorbookss.com
Phone: +44 7457 425423
Website: flavorbookss.com

TORMEPIA MARKETING LTD is a private company limited by shares, registered in England and Wales.

2. Products covered

This policy applies to digital products purchased through Flavorbookss, including:

  • Digital recipe books
  • Downloadable cooking guides
  • Ebooks and other digital cooking resources

Our products are delivered electronically. No physical product is shipped.

3. Digital products and cancellation rights

Because our products are digital and can be accessed or downloaded, refund and cancellation rights may depend on whether delivery of the digital content has started and on the laws applicable to your purchase.

If you are a consumer in the United Kingdom or the European Union, you may have a statutory right to cancel your purchase within 14 days, subject to applicable conditions and exceptions.

Where the law permits, you may lose this cancellation right once delivery of the digital content begins if you have given your express consent to immediate delivery and acknowledged that you will lose your right to cancel. We will provide any confirmation required by applicable law.

If these conditions have not been met, your statutory cancellation rights may still apply.

Nothing in this policy limits your legal rights, including your rights if a product is faulty, not as described, or not supplied.

4. Problems with your order

Please contact us if:

  • You cannot access or download your digital product.
  • The file is damaged or does not work as expected.
  • You received a different product from the one you ordered.
  • You were charged more than once for the same order.
  • The product does not match its description.

We will review the issue and, depending on the circumstances and applicable law, may provide access, correct the problem, replace the product, or issue a full or partial refund.

Please contact us as soon as possible so we can help you. Your statutory rights are not limited by a seven-day reporting period.

5. How to request a cancellation or refund

To request a cancellation, report a problem, or ask for a refund, email us at contact@flavorbookss.com.

Please include:

  • Your full name
  • The email address used for your purchase
  • Your order number
  • The name of the product
  • The reason for your request
  • A description or screenshot of the issue, if applicable

We aim to review requests within 5 business days.

6. Refund method and timing

If a refund is approved or required by law, we will normally issue it to the original payment method, unless otherwise agreed or required by applicable law.

The time it takes for the refund to appear in your account depends on your bank or payment provider. We will process refunds within the timeframe required by applicable law.

7. Duplicate payments

If you believe you have been charged more than once for the same order, please contact us with your order details. We will investigate the payment and refund any verified duplicate charge.

8. Payment disputes

If you experience a problem with your purchase, we encourage you to contact us first so we can try to resolve it quickly.

You may also contact your bank or payment provider about a payment dispute. Nothing in this policy prevents you from exercising your legal rights.

9. Changes to this policy

We may update this Refund Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

The policy applicable to your purchase will generally be the version in effect when you placed your order, without affecting any rights you have under applicable law.

10. Contact us

If you have any questions about this Refund Policy or need help with an order, please contact us:

TORMEPIA MARKETING LTD
Trading as Flavorbookss
Office 2155, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom

Email: contact@flavorbookss.com
Phone: +44 7457 425423
Company number: 17540267